Common bond rules
A rental bond is security money. It should be receipted and lodged through the RTA process. The maximum bond depends on the tenancy type and current rules.
For a standard general tenancy, current RTA guidance should be checked against the four weeks rent maximum. Different limits or rules may apply for moveable dwellings, rooming accommodation and unusual arrangements.
- Keep the bond receipt or bond number.
- Use RTA Web Services or official forms for bond transactions.
- Be cautious if asked to pay bond into a personal account without proper documentation.
Bond lodgement and changing tenants
When a bond is lodged, the RTA should issue confirmation. If tenants change, update the bond record through the RTA process rather than relying only on private transfers between housemates.
Bond top-ups or increases should be checked carefully against current RTA rules and the agreement.
Bond refunds
At the end of the tenancy, tenants and lessors or agents can agree on a refund, or one party can start a claim through the RTA. If another party disputes the claim, RTA dispute resolution and QCAT steps may follow.
Do not sign a bond refund form or online agreement unless the amounts are correct and you understand what you are agreeing to.
- Apply when you are ready and have your evidence organised.
- Watch for RTA notices about a disputed claim.
- Keep copies of every refund application and response.
Evidence for cleaning or damage claims
Useful evidence includes entry and exit condition reports, dated photos, videos, receipts, invoices, professional reports and written communication about repairs or cleaning.
Fair wear and tear is different from damage, but the line can be disputed. Age, condition at move-in, normal use, maintenance and evidence all matter.
- Photograph every room before returning keys.
- Keep cleaning receipts but remember a receipt does not automatically prove the property met the required standard.
- Ask for itemised claims and supporting documents.
Bond-clean disputes
A requirement to leave the property clean does not always mean a tenant must buy a specific commercial bond clean. The condition at entry, agreement terms, normal use and evidence matter.
If you are told the property must be professionally cleaned, ask for the source of that requirement and keep the response.
Bond fraud warning signs
Be careful of fake listings, pressure to transfer money urgently, refusal to provide official documentation, changing bank details, overseas landlords who cannot show authority, and requests to bypass RTA processes.
- Verify the agency and property.
- Use official RTA bond processes where possible.
- Report suspected fraud to appropriate authorities and your bank quickly.
Sources and review status
Major statements on this page were reviewed against official sources on 17 July 2026. Use the source links below to confirm current law and process details before acting.
- Residential Tenancies Authority Queensland - Rental bonds (external)Checked 17 July 2026
- Residential Tenancies Authority Queensland - Queensland rental law changes (external)Checked 17 July 2026
- Residential Tenancies Authority Queensland - RTA forms (external)Checked 17 July 2026
- QSTARS - Tenancy advice and advocacy (external)Checked 17 July 2026
- Queensland Civil and Administrative Tribunal - Residential tenancy disputes in QCAT (external)Checked 17 July 2026